Privacy Policy for the Playtide App

1. Controller

This policy applies to the Playtide app on iPhone, iPad, Mac and Apple TV. Visits to our website are covered by the website privacy policy.

2. Data on your device

The app stores on your device what it needs in order to work:

• your sources: the address and name of the Xtream servers and M3U playlists you add, and the address of a programme guide (XMLTV) if you provide one
• the login details for your sources (username and password) in the device's keychain
• profiles with a name and, if set, a PIN. Only a non-reversible check value is stored, never the PIN itself.
• favourites, playback positions (“Weiterschauen”, continue watching), sort orders, your channel selection and reminders for programmes
• the app's settings and caches for channel lists and programme data

This data stays on the device until you delete it in the app or remove the app. Storing it is necessary for the functions you have requested (Section 25(2) no. 2 of the German Telecommunications Digital Services Data Protection Act, TDDDG). Where personal data is processed in doing so, this serves to provide the app (Art. 6(1)(b) GDPR).

3. Syncing via iCloud

If you are signed in to iCloud on the device, Playtide syncs your sources, profiles, favourites, playback positions, sort orders and channel selection between your devices. For this purpose, the data is stored in the private database of your iCloud account at Apple.

The login details for your sources are transferred via iCloud Keychain and additionally in an encrypted field of this database, so that they also reach your Apple TV.

We have no access to this data. iCloud is provided by Apple; Apple's privacy policy applies. You can turn off iCloud for Playtide in your device's iCloud settings and delete the data stored there.

4. Connections to your sources

To load channel lists, programme data, images and streams, the app connects directly from your device to the servers you have added as a source, and to addresses named by that source, for example for channel logos and film posters.

In doing so, these servers receive the technically necessary information: your IP address, the login details for the respective source, the address requested and an identifier of the playback software. If you have turned on notices about new episodes, the app also queries your source in the background for this purpose.

The respective provider alone is responsible for the processing on these servers. We have no influence over it and do not receive this data.

Many providers deliver only over unencrypted connections (http). In that case, your login details are not protected in transit either.

5. Purchases (Playtide Premium)

You buy Premium through Apple's in-app purchase. Apple handles the payment; we receive neither your name nor any payment details. The app determines on your device, via Apple, whether Premium is unlocked. From Apple we receive only aggregated sales figures that cannot be linked to individual persons.

6. App lock with Face ID, Touch ID or passcode

The app lock uses the operating system's unlock function. The app only learns whether unlocking succeeded. It does not receive any biometric data.

7. Notifications

Reminders for programmes and notices about new episodes are created by the app itself on your device. We do not send push notifications.

8. Translation of descriptions (Mac only)

On the Mac, the app automatically translates content descriptions into German. This is done on the device using the translation feature of macOS. For this, macOS downloads a language pack from Apple when needed.

9. Backup as a file

When you create a backup in the app, a file is created containing your sources (without login details), profiles, favourites, playback positions, sort orders and playback settings. It is stored only where you save it.

10. Crash and usage statistics from Apple

If you have agreed on your device to share analytics data with app developers, Apple provides us with aggregated crash reports and usage statistics. They do not allow any conclusions to be drawn about you. You can change this sharing in your device's privacy settings.

11. Contact and support

If you write to us by email, we process your email address and the content of your message in order to respond to your request (Art. 6(1)(b) and (f) GDPR). We delete the messages as soon as they are no longer needed for this purpose and no statutory retention obligations prevent it.

12. Your rights

You have the right of access (Art. 15 GDPR), to rectification (Art. 16), to erasure (Art. 17), to restriction of processing (Art. 18), to data portability (Art. 20) and to object (Art. 21). An email to info@cdm-it.de is sufficient.

The app's data is not held by us. You can view and delete it yourself: in the app, by removing the app and in your device's iCloud settings.

You can also lodge a complaint with a data protection supervisory authority. The authority responsible for us is the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia (Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen).

13. Changes

We update this policy when the app or the legal situation changes. The version published here applies.